ELIGIBILITY FOR EMPANELMENT AS A DSB AGENT

• Business persons ( shop/ service center – boy/girl)
• Retired Teacher
• Ex-post master
• Ex-Army-person
• Insurance-agent
• Delivery person
• Self-help group member
• Housewife
• Students
• Respected Resident with no police record and no political affiliation.
• Other Individuals
• Age limit 18 to 65 years
• Above Metric (10th Std onwards)/12th pass
• Computer Literate - Ability to use the Bio metric device given by the Integra.
• Ability to provide financial counseling services
• Verbal Knowledge of the local language, English and Hindi is must.
• Written to the extent of helping customers in completing the required forms/documentation

PRE-REQUISITES

• Education Certificates Metric/10th Std onwards
• Should have Aadhaar Number
• PAN Copy (Mandatory)
• POI/A (Aadhaar/PAN/Voter ID/Driving License/Passport/Ration Card)
• Bank account with UPI facility such as BHIM, Google Pay, Phono Pay, Yono etc.
• Investment (security deposits/purchase) capability to procure infrastructure when needed

INFRASTRUCTURE AND

CASH HANDLING CAPABILITIES

• The agent is expected to be an entrepreneur by nature and would make necessary arrangements of finances when required to grow in commission and stature.
• He / She shall Provide the services as expected - To have social leadership, geographical and demographic knowledge of the current location, business acumen and experience in people interaction.
• The Doorstep Banking Agent should have the requisite skill, expertise, infrastructure and financial capability in providing Doorstep Banking Services to the customers of the Bank, and shall carry out various other functions as provided by the Bank and the Company under this Agreement. The Customer Service Provider is empanelled to carry out Doorstep Banking Services for the Bank as a Doorstep Banking Agent, following the necessary verification and approval by the Integra.
• The Doorstep Banking Agent undertakes to procure the operational infrastructure ( hand held terminal, MicroATM, smart phone, pin pad, biometric device, printer etc), and arrange deposits for obtaining overdraft limits for the account from the Bank. The Customer Service Provider also undertakes to make additional investments in order to continually improve customer convenience and experience and as required by the business from time to time.

ROLES AND RESPONSIBILITIES OF THE

CUSTOMER SERVICE PROVIDER AS A DSB AGENT

• The Doorstep Banking agent will not accept or demand any money from customers for any services in addition to what is stipulated by the Bank.
• The Doorstep Banking agent will have basic infrastructure ( Bike with valid driving license ) to serve Bank customers.
• The Doorstep Banking agent shall provide services to customers without any discrimination based on gender, caste, creed, religion, region, economic status etc.
• The Doorstep Banking agent should not indulge in any wrong practices, either by self or in collusion with others for all cash transactions (transactions involving cash deposit, withdrawal ) will be carried out only by the Doorstep Banking Agent with his / her designated machine / device.
• Fund management – The Doorstep Banking Agent will maintain adequate funds for customer transactions. The Doorstep Banking Agent shall plan on a daily basis for adequate cash in hand for customer withdrawals and adequate balance in his / her account for customer cash deposits, especially considering events like festivals or disbursal of benefits in the Agent location and banking needs/habits of customers.
• The Doorstep Banking Agent understands and agrees that the earnings in terms of commission (the “Commission”) by him/her requires a minimum threshold of work to be carried out regularly. The Bank/Company publishes these thresholds from time to time. The Payment of Commission to the Doorstep Banking Agent is subject to payment of commission to the Company by the Bank.
• The Doorstep Banking Agent shall strive to achieve customer satisfaction, operational trust, transparency and fulfilment of obligations.
• The Doorstep Banking Agent shall not misbehave with customers/Bank officials/Company officials at any point of time.
• The Doorstep Banking Agent shall inform immediately the Company or the Bank of any unusual results of any operations and shall not take advantage of such situation
• The Doorstep Banking Agent is an entrepreneur, whether with or without any other occupation, and is responsible for tax planning, insurance (health/life/equipment) etc
• The company can assign to the Agent additional products such as Value added services, finance products, Insurance to enhance commission of an agent
• The agent would secure necessary qualifications if desired by the bank or the company

CONSIDERATION

• The Doorstep Banking Agent shall be paid the Commission every week, or at intervals determined by the agent for which he has to pay at 5% of the amount. If the amount is below 85 the standard Rs. 5 will be deducted
• It is understood and agreed by both the Parties that the rate of Commission for an operation is decided by the Bank and might undergo change from time to time.
• All applicable taxes/duties and other charges which may be levied from time to time shall be borne by the DOORSTEP BANKING AGENT and the Company shall not be liable for the same.
• The Company shall deduct any applicable taxes at source from payments made to Doorstep Banking Agent . Details of financial transactions and deductions shall be made available by the Company to the Doorstep Banking Agent.
• The Bank reserves the right to change the commission in any manner including caps on commission and rate of commission in addition of new activities, removal of activities from time to time. The Company will intimate the decision of the bank to a Doorstep Banking Agent once received from the Bank.

RELATIONSHIP

The relationship between the Company and The Doorstep Banking Agent is on a principal-to-principal basis, with the limited application of commission agent-to-commission sub-agent, with the Bank as the principal for the purpose of Doorstep Banking Services. The engagement of The Doorstep Banking Agent by the Company is based on this relationship. The engagement does not imply any type of employer-employee relationship between the Company (or the Bank) and The Doorstep Banking Agent, either in the present or in the future. Consequently, The Doorstep Banking Agent is not eligible for any employee benefits from the Company(or the Bank) either in the present or in the future.

TERMINATION OF RELATIONSHIP AGREEMENT

This relationship may be terminated by mutual consent by either Party with immediate effect.

The Company may terminate the relationship with immediate effect and take appropriate legal action against the Customer Service Provider, including recovery of damages, for the following acts/omissions on the part of The Customer Service Provider:

1. Breach of the basic trust/terms/values/confidentiality/security of the banking system.
2. Violation of norms/policies of the Bank.

DECLARATION